Jiaozuo National Pilot Project for Standardization of Public Employment Services

Client: Asian Development Bank

Duration: 2016-2018

Location: Jiaozuo City, PRC

Contract Value: USD 210,250

Catalogue: Social Service

Project Description

Jiaozuo, a resource-exhausted municipality in Henan Province, is implementing a national pilot project for the standardization of public employment services to improve the quality and effectiveness of these services across the PRC, particularly between urban and rural areas. As of February 2016, the Jiaozuo Labor Exchange Center (LEC) has developed 179 standards. Despite the significant progress, the national pilot project faces the following challenges: (i) the service standards developed are mostly procedural, without specifying service results and performance characteristics; (ii) standards concerning the profiling of clients and the targeting of measures, two of the techniques to improve the match between jobseekers and employers, are almost non-existent; (iii) the management system standards developed, on the other hand, fail to cover quality control systems; (iv) standards for district and/or county centers, township, and village stations have yet to be developed. The objective of this project is to assist the LEC of the Jiaozuo Municipal Bureau of Human Resources and Social Security in upgrading and developing standards for public employment services and training public employment service staff at all levels.

Services Provided by NAREE

Development of a complete set of standards for public employment services – NAREE assisted the LEC in improving the existing standards and developing new standards for public employment services, including (i) collected and reviewed all national and local legislation, requirements, and standards relevant to public employment services; (ii) reviewed profiling and targeting techniques used in the PRC and abroad; (iii) upgraded existing service standards by specifying service results and performance characteristics; (iv) developed new service standards; (v) reviewed quality control systems used in public and private sector organizations in the PRC and abroad; (vi) upgraded existing management system standards; (vii) reviewed records and document management systems in the PRC and abroad; (viii) upgraded existing standards concerning records and documents of registered job seekers at public employment services agencies; (ix) reviewed public employment services and developed standards for agencies at each level.

Establishment of standards application and quality control systems for public employment services – NAREE supported the training of service staff at the municipal, district and/or county, township, and the application of the standards at village levels. NAREE supported the development of an IT platform for public employment services (software, databases, web portal), which will be integrated with social security information systems.

Strengthening Knowledge about the standardization of public employment services- NAREE organized a workshop with Shandong Jinan Human Resource and Social Security Bureau to share knowledge about, and experiences with, the standardization of public employment services.